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Shipping and returns

Boldons delivers worldwide via: Postnl and DHL. All shipping services used by Boldons provide a tracking number and insurance for the cost of your package. In the event that multiple orders are placed with the same shipping destination and on the same account, the orders will be combined and shipping costs will be adjusted unless otherwise requested. Days in the following table refer to working days.
 
We try to ship orders placed before 12:00 on working days on the same day. However, we are not always successful in achieving this. Sometimes products are not in stock and delivery of your order may take a little longer. If, for whatever reason, we do not meet the delivery time, we will of course inform you as soon as possible.
Please note the following: the ordered item(s) will only be shipped after payment has been registered and verified by us. Boldons does not deliver to PO box addresses. In addition, all orders will include an official invoice with the exact total amount of the goods purchased in Euros. We will not reduce the value or mark the item as a gift on the package invoice as it is illegal and against international import regulations as stated in Dutch law.

Return, not received, wrong address
Returns
Would you like to return a product? That's no problem. You must contact info@boldons.com for this. However, you will bear the costs for returning the product yourself. When returning your package, choose shipping with track & trace, so you can always track your package. Loss or damage to the package is the customer's risk.
Items must be received within 7 days (European countries), or within 14 days (countries outside the European Union) of the order delivery date. The item must not have been worn, altered or washed and must have the original tags attached. The products must be accompanied with the original box in its original condition, without postal labels. return shipping costs are at your own expense and will not be refunded.
Your purchase amount will be refunded via the payment method within 14 days after receipt of the item in the Boldons warehouse. All returns must be authorized by us prior to return. Returns must be shipped using a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages.
Custom products, these products are made/ordered especially for you and cannot be returned.
Items returned to us without first submitting a return request will not be accepted.
Not received
If the item is not received by the postal company and returned to us, you will be charged the actual shipping cost (not according to the table above). The item price will be credited once we receive the item. We will contact you to inform you when we receive the package.
 
Wrong address provided?
Accidentally provided the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.

Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the problem and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on discounted items or gift vouchers.
Exchange
The quickest way to ensure you get what you want is to return the item you have and once the return has been accepted, make a separate purchase for the new item. European Union 14 days reflection period. Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in the same condition you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and will let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@boldons.com.
For returns and refunds, please contact us at the email address below and send your returns to this address:
Boldons
Extended Spiegelmakerstraat 18
2645 LT Delfgauw – Netherlands
Email address: info@boldons.com

Frequently asked questions to Boldons

Boldons takes the automotive standard to a higher level through extensive car, scooter and motorcycle accessories, enthusiast products and offers user-friendly installation support.

Boldons sells a wide range of products including license plate holders, car accessories, track frames with race track posters, shirts, stickers, cleaning products, and more.

You can order products by adding them to your shopping cart, filling in the required details, choosing the payment method, and receiving a confirmation email.

Detailed shipping and returns information can be found on the shipping and returns page of the website.

Return policy information can be found on the shipping and returns page of the website.

Boldons accepts various payment methods, including iDeal, Apple Pay, credit card, PayPal, Google Pay, Mastercard, American Express and Visa.

Assembly instructions are available on the Boldons website under the specific product, as well as on the Boldons YouTube channel.

Yes, Boldons offers tire service by appointment, including tire filling (repairing) and replacement. Please contact us for more information.

You can contact Boldons via e-mail ( info@boldons.com ), telephone (085-0609769) and soon also via a chat function.

Warranty policy information can be found on the warranty page of the website.

Yes, star customer ratings and text reviews are available on the product pages.

Details of Boldons' privacy policy can be found in the privacy policy on the website.

Yes, all products have been carefully tested. Always read the instructions for safe use.

Yes, the Boldons loyalty program will be launched soon and will be available on Boldons.nl.

Current promotions and discounts are clearly stated on the webshop, but please note that these may vary and are not always available.

Yes, Boldons offers customization, such as custom Instagram stickers and license plate holders. Availability is stated on the product page.

Boldons collaborates with various companies and brands, which can be found on the brands and collaboration page of the website.

Boldons is committed to environmental awareness, although this can sometimes be challenging. Details about packaging and sustainability efforts are available on the website.

The FAQ page was last updated on 12-08-2023. We strive for regular updates to keep the information current.

Boldons strives for the highest possible customer satisfaction through excellent customer service and fast processing of orders and any complaints.

Boldons' corporate mission is to inform customers about their products through various channels, including videos, text and helpdesk support, and to create a new standard in the automotive sector.