At Boldons, it's all about passion, quality, and the ultimate experience. We pack and ship your order with the utmost care, because we want you to be able to unwrap your package with a smile right away. But we also know: sometimes something goes wrong during transit or delivery.

Don't worry, we won't leave you by the side of the road. Forget complicated fine print or tricky legal rules. Our own rule is simple: we always help you as well and as fairly as possible. That's what we stand for.

Is something broken or defective?
Have you received a product that is damaged or not working properly? That's incredibly frustrating, but we'll fix it for you. Let us know as soon as you discover it. We won't make a fuss and will immediately arrange a free repair or send a replacement your way at lightning speed. Your hobby shouldn't be delayed.

Complaint or not 100% satisfied?
Sometimes things don't go as planned. We find that just as annoying as you do. Are you dissatisfied with something or has something gone wrong with your order? Don't let it linger. Your satisfaction and the perfect Boldons experience are our number one priority.

Send us an email directly at support@boldons.nl. Tell us what's going on (please include your order number, that helps us act faster), and our team will dive right in. We think in solutions and won't stop until you're completely satisfied again.