Frequently asked questions
Shipping & Delivery
What are the shipping costs?
What are the shipping costs?
Shipping costs start at €4.99, but for orders of €75 or more, we offer free shipping to the Netherlands and Belgium.
How soon will I receive my order?
How soon will I receive my order?
If you order before 3 PM and the product is in stock, we will ship your order the same day! PostNL or DHL will ensure your package is delivered the next day.
Which carriers do you work with?
Which carriers do you work with?
For the Netherlands and Belgium, we work with PostNL and DHL.
Can I track my order?
Can I track my order?
Yes, there are two ways to do this. You can enter your details via our chat and receive all tracking information immediately. You will also receive an email with the tracking code and all details about when your parcel will arrive.
My package hasn't arrived or is damaged, what now?
My package hasn't arrived or is damaged, what now?
No problem! Email us at support@boldons.com or call 085 060 9769. Let us know what's wrong and we'll make sure you still receive your complete order correctly.
Do you also deliver on Saturdays?
Do you also deliver on Saturdays?
Yes! Orders shipped on Friday can also be delivered on Saturday.
What happens to my order during holidays?
What happens to my order during holidays?
Even during holidays and vacations, we carefully pack your order. We keep working to ensure you can quickly enjoy your passion for cars!
Returns & Exchanges
How long do I have to return my order?
How long do I have to return my order?
You always have 30 days to return your order from the day you received the package.
What products can I return?
What products can I return?
All products can be returned, with the exception of custom products made especially for you.
In what condition should my return be?
In what condition should my return be?
The product must be unused and in its original packaging. This way, we can perfectly resell it to another car enthusiast.
Who pays for return shipping?
Who pays for return shipping?
The return shipping costs are your responsibility.
How do I request a return?
How do I request a return?
Send an email to support@boldons.com or call us at 085 060 9769. Did you pay with Klarna? Please register your return with us and not directly with Klarna. Also, include a note with your order details in the box, so we can process your return super fast.
When will I get my money back?
When will I get my money back?
Once we have received your return, the amount will be back in the account you paid with within 2 to 3 business days.
Can I exchange instead of return?
Can I exchange instead of return?
Yes, exchanges are definitely possible! Please let us know when you contact us.
What if my product is faulty or you sent the wrong item?
What if my product is faulty or you sent the wrong item?
Let us know directly via support@boldons.com or call 085 060 9769. We'll arrange it for you immediately, of course.
Where should I send my return?
Where should I send my return?
Please return your item(s) to: Facetlaan 17, 2665 NR Bleiswijk. Don't forget to include your packing slip or order number for swift processing.
